Frequently Asked Questions
Is there a cost for the initial consultation?
Is there a cost for the initial consultation?
No. Through the consultation and design stages, there is no charge and no obligation. A deposit is only required once you approve and are ready to move forward.
What does the custom design process look like from start to finish?
What does the custom design process look like from start to finish?
The process moves through three stages.
Consultation: We get to know what you want to create, who it is for, your style, and your budget. You do not need to walk in knowing exactly what you want.
Design and Revision: We develop concepts, refine the design with you, and produce a to-scale 3D wax mold so you can see it in hand before anything is approved.
Production: Once you approve and make a 50% deposit, the piece goes to our Master Jewelers. Most are finished within four to six weeks.
How long does it take to create a custom piece of jewelry?
How long does it take to create a custom piece of jewelry?
Design variations are typically ready within a week of your appointment. A quote and wax mold follow within a week of choosing your design. Production takes four to six weeks after approval. Most clients have their piece within six to eight weeks.
What is required to begin production?
What is required to begin production?
Once you approve the design, a 50% deposit is made to move the piece into final production with our Master Jewelers.
Do you manufacture jewelry in-house?
Do you manufacture jewelry in-house?
Yes. Our on-site workshop allows us to create one-of-a-kind jewelry from start to finish, right here in the heart of Northwest Arkansas. From forging raw precious metals to stone setting and final finishing, our skilled craftsmen bring each piece to life under one roof.
Do I need an appointment to visit Underwoods?
Do I need an appointment to visit Underwoods?
No appointment is needed to visit the showroom. Walk-ins are welcome Monday through Friday 10–6 and Saturday 10–5. For custom design consultations, scheduling ahead is recommended.
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Can I see what my piece will look like before it's made?
Can I see what my piece will look like before it's made?
Yes. Before any deposit is made, we can print a to-scale 3D wax mold so you can hold the design in your hand. Adjustments can be made at that stage.
How do I know the gemstone in my custom piece is authentic?
How do I know the gemstone in my custom piece is authentic?
Every gemstone offered at Underwoods passes through our Accredited Gem Lab before it reaches you. Our lab has been accredited by the American Gem Society since 1961, the first in Arkansas. No matter where in the world we source a stone, it returns to Fayetteville and passes our verification process before being set in any piece. No exceptions.
What comes with a finished custom piece?
What comes with a finished custom piece?
Every Underwood custom includes a certified appraisal, mailed to you after completion, and a Jewelers Mutual Insurance quote, emailed so you can insure the piece right away.
What technology does your design team use?
What technology does your design team use?
Our studio uses CAD design software and 3D printing alongside traditional goldsmithing: hand-forging, lost-wax casting, and laser work for precision and repair.
