No appointment needed to visit the showroom. We welcome walk-ins Monday–Friday 10–6 and Saturday 10–5. For custom design consultations, we recommend scheduling in advance so a member of our design team can give you their full attention.

The showroom is the best place to see the full collection in person, including our custom gallery, loose stones, and in-store inventory. A smaller selection is available to purchase online, and we ship all online orders.

Yes. Underwoods operates Arkansas's first Accredited Gem Lab, established in 1961, and five certified gemologists are on staff to evaluate and certify every stone.

Yes. Our in-house design team and goldsmiths create pieces from concept to finished product, all on-site. Visit our Custom Design page for the full process, timeline, and answers to common questions.

Yes. Our repair shop is on-site, staffed by professional goldsmiths using laser technology, from routine resizing to more complex restoration work. We work on jewelry made in 14k gold, 18k gold, and platinum. We do not service 10k gold, gold-plated, gold-filled, or sterling silver pieces.

Yes. Ring resizing is part of our on-site repair services for rings made in 14k gold, 18k gold, and platinum. We do not resize 10k gold, gold-plated, gold-filled, or sterling silver pieces.

Underwoods offers a Lifetime Guarantee of Investment on every major diamond we sell, allowing you to apply up to 100% of your original diamond purchase price toward a new diamond in the future. To receive the full original purchase price as trade-in value, the new diamond must be at least twice the price of your original diamond. If the new diamond is less than twice the original purchase price, the trade-in value is adjusted so that it does not exceed 50% of the new diamond’s price.