Refund policy

Returns & Exchanges

We want you to love your purchase. If for any reason you are not completely satisfied, eligible merchandise may be returned or exchanged within 30 days of purchase.

Eligible items may be returned for a full refund to the original form of payment or exchanged for another item.

Merchandise must be in like-new condition and accompanied by the original packaging and sales receipt whenever possible.

Final Sale Items

The following purchases are considered final sale and are not eligible for return or exchange:

  • Custom-designed jewelry

  • Special order merchandise

  • Personalized or engraved items

  • Items that have been altered or modified at the customer's request beyond the complimentary first sizing

Custom-designed jewelry and special orders are created specifically for you. Once production has begun, deposits and purchases cannot be canceled, returned, or exchanged.

Online Returns

Eligible online purchases follow the same 30-day return policy as in-store purchases.

Please contact Underwoods before shipping a return so our team can provide return instructions. Customers are responsible for securely packaging returned merchandise.

Gift Cards

Underwoods gift cards may be used toward merchandise and services and are not redeemable for cash, except where required by law.

Questions

If you have questions about a purchase or return, our team is always happy to help.